{"xsrfToken":"6d65cbf925e00cf0af92aee83842c93515871b5a_lout","branding":{"id":"10","key":"stic","name":"Soporte","portalBaseUrl":"/servicedesk/customer/portal/10"},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/18b1158d-cab0-4851-bd90-36bbd4554d71/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJkNTQ2OGMxZC1lOWExLTQ1MDEtYWJmNC1iYmY5ZDg2MTJmMzAiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjE4YjExNThkLWNhYjAtNDg1MS1iZDkwLTM2YmJkNDU1NGQ3MSI6WyJyZWFkIl19LCJleHAiOjE3NDM5NjkwODcsIm5iZiI6MTc0Mzk2ODQ4N30.UVd2hCa-YybkfEKIi0Rln6yUw5ufslVbNXTRSj31_Hk&client=d5468c1d-e9a1-4501-abf4-bbf9d8612f30&mode=fit","logoId":"18b1158d-cab0-4851-bd90-36bbd4554d71","isLogoAvailable":true,"helpCenterTitle":"Bienvenido al centro de ayuda de Tecnología Mi Paquete","sharedPortalName":"Centro de Ayuda Técnico","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"en-US":{"helpCenterTitle":"Bienvenido al centro de ayuda de Tecnología Mi Paquete","sharedPortalName":"Centro de Ayuda Técnico","localeDisplayName":"English (United States)"},"es-ES":{"helpCenterTitle":"Bienvenido al Centro de ayuda","sharedPortalName":"Centro de ayuda","localeDisplayName":"Spanish (Spain)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#0074e0","helpCenterTitleColor":"#010005","bannerMediaApiUrl":"https://api.media.atlassian.com/file/24f12a6b-d94f-4cf6-864a-1ea1b0b98020/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJkNTQ2OGMxZC1lOWExLTQ1MDEtYWJmNC1iYmY5ZDg2MTJmMzAiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjI0ZjEyYTZiLWQ5NGYtNGNmNi04NjRhLTFlYTFiMGI5ODAyMCI6WyJyZWFkIl19LCJleHAiOjE3NDM5NjkwODcsIm5iZiI6MTc0Mzk2ODQ4N30.291RW_a6j-yZ2EV4irwOUcaCDqNHJ-Os7_7CUuKIBjo&client=d5468c1d-e9a1-4501-abf4-bbf9d8612f30&height=300&mode=fit","bannerMediaApiFileId":"24f12a6b-d94f-4cf6-864a-1ea1b0b98020","useDefaultBanner":false,"isBannerAvailable":true,"hasTopBarBeenSplit":false},"portal":{"id":"10","key":"stic","projectId":10052,"serviceDeskId":10,"name":"Soporte","description":"<p>Ingresa aquí los tickets de soporte y mejoras</p>","portalBaseUrl":"/servicedesk/customer/portal/10","reqTypes":[{"id":"180","name":" Reportes - ClicOH","descriptionHtml":"","callToAction":" Reportes - ClicOH","introHtml":"","icon":10611,"iconUrl":"https://mipaquete.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10611","groups":[55],"key":""},{"id":"166","name":"Activación/Inactivación de usuarios administrativos.","descriptionHtml":"","callToAction":"Activación/Inactivación de usuarios administrativos.","introHtml":"","icon":10564,"iconUrl":"https://mipaquete.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10564","groups":[168],"key":""},{"id":"179","name":"Actualización datos - ClicOH","descriptionHtml":"","callToAction":"Actualización datos - ClicOH","introHtml":"","icon":10611,"iconUrl":"https://mipaquete.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10611","groups":[55],"key":""},{"id":"339","name":"Actualización datos - Shipping - MiPaquete","descriptionHtml":"","callToAction":"Actualización datos - Shipping - MiPaquete","introHtml":"","icon":10612,"iconUrl":"https://mipaquete.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10612","groups":[55],"key":""},{"id":"178","name":"Creación/Actualización de roles y permisos.","descriptionHtml":"","callToAction":"Creación/Actualización de roles y permisos.","introHtml":"","icon":10564,"iconUrl":"https://mipaquete.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10564","groups":[168],"key":""},{"id":"188","name":"Integraciones - E-commerce","descriptionHtml":"","callToAction":"Integraciones - E-commerce","introHtml":"","icon":10564,"iconUrl":"https://mipaquete.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10564","groups":[57],"key":""},{"id":"169","name":"Integraciones - Nativas","descriptionHtml":"","callToAction":"Integraciones - Nativas","introHtml":"","icon":10564,"iconUrl":"https://mipaquete.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10564","groups":[57],"key":""},{"id":"189","name":"Integraciones - Otras","descriptionHtml":"","callToAction":"Integraciones - Otras","introHtml":"","icon":10564,"iconUrl":"https://mipaquete.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10564","groups":[57],"key":""},{"id":"344","name":"Integraciones Mercadolibre Flex - Crupier","descriptionHtml":"","callToAction":"Integraciones Mercadolibre Flex - Crupier","introHtml":"","icon":10564,"iconUrl":"https://mipaquete.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10564","groups":[57],"key":""},{"id":"345","name":"Integraciones Tienda Nube - Crupier","descriptionHtml":"","callToAction":"Integraciones Tienda Nube - Crupier","introHtml":"","icon":10564,"iconUrl":"https://mipaquete.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10564","groups":[57],"key":""},{"id":"163","name":"Soporte - Admin","descriptionHtml":"","callToAction":"Soporte - Admin","introHtml":"","icon":10512,"iconUrl":"https://mipaquete.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10512","groups":[54],"key":""},{"id":"173","name":"Soporte - Carry","descriptionHtml":"","callToAction":"Soporte - Carry","introHtml":"","icon":10512,"iconUrl":"https://mipaquete.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10512","groups":[54],"key":""},{"id":"337","name":"Soporte - Centro de Novedades","descriptionHtml":"","callToAction":"Soporte - Centro de Novedades","introHtml":"<p>Cuéntanos que problemas estás teniendo.</p>","icon":10610,"iconUrl":"https://mipaquete.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10610","groups":[136],"key":""},{"id":"175","name":"Soporte - Driver","descriptionHtml":"","callToAction":"Soporte - Driver","introHtml":"","icon":10512,"iconUrl":"https://mipaquete.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10512","groups":[54],"key":""},{"id":"335","name":"Soporte - DSP","descriptionHtml":"","callToAction":"Soporte - DSP","introHtml":"<p>(Delivery Service Partner)</p>","icon":10512,"iconUrl":"https://mipaquete.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10512","groups":[54],"key":""},{"id":"176","name":"Soporte - Front Seller","descriptionHtml":"","callToAction":"Soporte - Front Seller","introHtml":"","icon":10512,"iconUrl":"https://mipaquete.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10512","groups":[54],"key":""},{"id":"174","name":"Soporte - Lectora","descriptionHtml":"","callToAction":"Soporte - Lectora","introHtml":"","icon":10512,"iconUrl":"https://mipaquete.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10512","groups":[54],"key":""},{"id":"338","name":"Soporte - Módulo de Recaudos","descriptionHtml":"","callToAction":"Soporte - Módulo de Recaudos","introHtml":"<p>Cuéntanos que problemas estás teniendo.</p>","icon":10610,"iconUrl":"https://mipaquete.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10610","groups":[136],"key":""},{"id":"336","name":"Soporte - Plataforma general o sitio web","descriptionHtml":"","callToAction":"Soporte - Plataforma general o sitio web","introHtml":"<p>Cuéntanos que problemas estás teniendo.</p>","icon":10610,"iconUrl":"https://mipaquete.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10610","groups":[136],"key":""},{"id":"177","name":"Soporte - Plataforma SaaS","descriptionHtml":"","callToAction":"Soporte - Plataforma SaaS","introHtml":"","icon":10512,"iconUrl":"https://mipaquete.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10512","groups":[54],"key":""},{"id":"334","name":"Soporte - WMS","descriptionHtml":"","callToAction":"Soporte - WMS","introHtml":"<p>(Warehouse Management System)</p>","icon":10512,"iconUrl":"https://mipaquete.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10512","groups":[54],"key":""},{"id":"340","name":"Soporte Api - Crupier","descriptionHtml":"","callToAction":"Soporte Api - Crupier","introHtml":"","icon":10564,"iconUrl":"https://mipaquete.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10564","groups":[57],"key":""},{"id":"341","name":"Soporte Shopify - Crupier","descriptionHtml":"","callToAction":"Soporte Shopify - Crupier","introHtml":"","icon":10564,"iconUrl":"https://mipaquete.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10564","groups":[57],"key":""},{"id":"343","name":"Soporte Vtex - Crupier","descriptionHtml":"","callToAction":"Soporte Vtex - Crupier","introHtml":"","icon":10564,"iconUrl":"https://mipaquete.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10564","groups":[57],"key":""},{"id":"342","name":"Soporte Woocommerce - Crupier","descriptionHtml":"","callToAction":"Soporte Woocommerce - Crupier","introHtml":"","icon":10564,"iconUrl":"https://mipaquete.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10564","groups":[57],"key":""},{"id":"159","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"<p>Request received from your email support channel.</p>","icon":10527,"iconUrl":"https://mipaquete.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10527","groups":[],"key":""},{"id":"300","name":"Informar de un error","descriptionHtml":"","callToAction":"Informar de un error","introHtml":"<p>Cuéntanos que problemas estás teniendo.</p>","icon":10577,"iconUrl":"https://mipaquete.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10577","groups":[],"key":""},{"id":"156","name":"Licensing and billing questions","descriptionHtml":"","callToAction":"Licensing and billing questions","introHtml":"<p>Choose this if you have questions about licensing or billing.</p>","icon":10536,"iconUrl":"https://mipaquete.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10536","groups":[],"key":""},{"id":"181","name":"Mejora - Admin","descriptionHtml":"","callToAction":"Mejora - Admin","introHtml":"","icon":10564,"iconUrl":"https://mipaquete.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10564","groups":[],"key":""},{"id":"182","name":"Mejora - Carry","descriptionHtml":"","callToAction":"Mejora - Carry","introHtml":"","icon":10564,"iconUrl":"https://mipaquete.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10564","groups":[],"key":""},{"id":"184","name":"Mejora - Driver","descriptionHtml":"","callToAction":"Mejora - Driver","introHtml":"","icon":10564,"iconUrl":"https://mipaquete.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10564","groups":[],"key":""},{"id":"185","name":"Mejora - Front Seller","descriptionHtml":"","callToAction":"Mejora - Front Seller","introHtml":"","icon":10564,"iconUrl":"https://mipaquete.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10564","groups":[],"key":""},{"id":"158","name":"Other questions","descriptionHtml":"","callToAction":"Other questions","introHtml":"<p>Don't see what you're looking for? Select this option and we'll help you out.</p>","icon":10549,"iconUrl":"https://mipaquete.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10549","groups":[],"key":""},{"id":"157","name":"Product trial questions","descriptionHtml":"","callToAction":"Product trial questions","introHtml":"<p>Trying out our product and want more information? Select this and we'll be happy to answer your questions.</p>","icon":10541,"iconUrl":"https://mipaquete.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10541","groups":[],"key":""},{"id":"160","name":"Report a bug","descriptionHtml":"","callToAction":"Report a bug","introHtml":"<p>Tell us the problems you're experiencing.</p>","icon":10545,"iconUrl":"https://mipaquete.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10545","groups":[],"key":""},{"id":"170","name":"Shipping SaaS (Mi Paquete)","descriptionHtml":"","callToAction":"Shipping SaaS (Mi Paquete)","introHtml":"<p>A través de esta sección usted podrá reportar inconvenientes presentados en Shipping SaaS (Mi Paquete).</p>","icon":10564,"iconUrl":"https://mipaquete.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10564","groups":[],"key":""},{"id":"161","name":"Suggest a new feature","descriptionHtml":"","callToAction":"Suggest a new feature","introHtml":"<p>Let us know your idea for a new feature.</p>","icon":10535,"iconUrl":"https://mipaquete.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10535","groups":[],"key":""},{"id":"162","name":"Suggest improvement","descriptionHtml":"","callToAction":"Suggest improvement","introHtml":"<p>See a place where we can do better? We're all ears.</p>","icon":10539,"iconUrl":"https://mipaquete.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10539","groups":[],"key":""},{"id":"155","name":"Technical support","descriptionHtml":"","callToAction":"Technical support","introHtml":"<p>Need help installing, configuring, or troubleshooting? Select this to request assistance.</p>","icon":10520,"iconUrl":"https://mipaquete.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10520","groups":[],"key":""}],"reqGroups":[{"id":54,"name":"Soporte Logistic (ClicOH)"},{"id":136,"name":"Soporte Shipping (Mi Paquete)"},{"id":55,"name":"Solicitud en base de datos"},{"id":168,"name":"Otras solicitudes"},{"id":57,"name":"Soporte Integraciones"}],"orderMapping":{"55":[339,179,180],"168":[178,166],"135":[300,182],"57":[345,344,343,342,341,340,169,188,189],"56":[181,182,184,185],"58":[170],"54":[335,334,163,173,174,175,176,177],"136":[338,337,336],"53":[155,156,157,158,160,161,162]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"7d00569c-6517-3676-841a-6e98fd5660cb","appLinkName":"","appLinkUrl":"","spaceKey":"STIC","spaceName":"Soporte T.I ClicOH","spaceUrl":"","isServer":false},"labels":[],"projectKey":"STIC","serviceDeskId":10,"kbLinkDomainURLs":["https://mipaquete.atlassian.net"]},"createPermission":true,"portalAnnouncement":{"portalId":10,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"STIC","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJkNTQ2OGMxZC1lOWExLTQ1MDEtYWJmNC1iYmY5ZDg2MTJmMzAiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtcHJvamVjdC0xMDA1MiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NDM5Njk2ODcsIm5iZiI6MTc0Mzk2ODQ4N30.ue4VyIZVglF8nIVQteXOdtPhK-ORddFL3XzYtMCY7PA","targetCollection":"upload-project-10052","endpointUrl":"https://api.media.atlassian.com","clientId":"d5468c1d-e9a1-4501-abf4-bbf9d8612f30","tokenDurationInMins":20},"categories":{"categoriesSupported":true,"categories":[]}},"reqCreate":{"id":336,"projectId":10052,"form":{"name":"Soporte - Plataforma general o sitio web","descriptionHtml":"","callToAction":"Soporte - Plataforma general o sitio web","intro":"<p>Cuéntanos que problemas estás teniendo.</p>","instructions":"","icon":10610,"iconUrl":"https://mipaquete.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10610","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"summary","fieldId":"summary","fieldConfigId":"","label":"Resumen","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"textarea","jiraFieldType":"description","fieldId":"description","fieldConfigId":"","label":"Descripción","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[],"rendererType":"atlassian-wiki-renderer"},{"fieldType":"attachment","jiraFieldType":"attachment","fieldId":"attachment","fieldConfigId":"","label":"Adjunto","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[]}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/servicedesk/customer/portal/10/create/336","requestValidateBaseUrl":"/servicedesk/customer/portal/10/validate/336","calendarParams":{"firstDay":0,"date":"2025-04-06T14:41:27-0500","useISO8601WeekNumbers":false,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"7d00569c-6517-3676-841a-6e98fd5660cb","appLinkName":"","appLinkUrl":"","spaceKey":"STIC","spaceName":"Soporte T.I ClicOH","spaceUrl":"","isServer":false},"labels":[],"projectKey":"STIC","serviceDeskId":10,"kbLinkDomainURLs":["https://mipaquete.atlassian.net"]},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":true,"showRecaptcha":false,"siteKey":"","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJkNTQ2OGMxZC1lOWExLTQ1MDEtYWJmNC1iYmY5ZDg2MTJmMzAiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtcHJvamVjdC0xMDA1MiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NDM5Njk2ODcsIm5iZiI6MTc0Mzk2ODQ4N30.ue4VyIZVglF8nIVQteXOdtPhK-ORddFL3XzYtMCY7PA","targetCollection":"upload-project-10052","endpointUrl":"https://api.media.atlassian.com","clientId":"d5468c1d-e9a1-4501-abf4-bbf9d8612f30","tokenDurationInMins":20},"hasProformaForm":false,"proformaTemplateForm":{},"proforma":{"formExists":false,"formValid":false},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}