{"xsrfToken":"7fceab93a4eb67282e3f5fa11b4adf080cf65527_lout","branding":{"id":"8","key":"sa","name":"Solicitudes administrativas","portalBaseUrl":"/servicedesk/customer/portal/8","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/8/3","theme":{"headerBGColor":"#ffffff","headerLinkColor":"#292929","headerLinkHoverColor":"#cf7506","headerLinkHoverBGColor":"#cf7506","headerBadgeColor":"#cf7506"}},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/18b1158d-cab0-4851-bd90-36bbd4554d71/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJkNTQ2OGMxZC1lOWExLTQ1MDEtYWJmNC1iYmY5ZDg2MTJmMzAiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjE4YjExNThkLWNhYjAtNDg1MS1iZDkwLTM2YmJkNDU1NGQ3MSI6WyJyZWFkIl19LCJleHAiOjE3MzIxODM3OTUsIm5iZiI6MTczMjE4MzE5NX0.oH-UPOxjOGxdvYvRICNMv5xybSbftBPOou6dH2m2CbY&client=d5468c1d-e9a1-4501-abf4-bbf9d8612f30&mode=fit","logoId":"18b1158d-cab0-4851-bd90-36bbd4554d71","isLogoAvailable":true,"helpCenterTitle":"Bienvenido al centro de ayuda de Tecnología Mi Paquete","sharedPortalName":"Centro de Ayuda Técnico","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"en-US":{"helpCenterTitle":"Bienvenido al centro de ayuda de Tecnología Mi Paquete","sharedPortalName":"Centro de Ayuda Técnico","localeDisplayName":"English (United States)"},"es-ES":{"helpCenterTitle":"Bienvenido al Centro de ayuda","sharedPortalName":"Centro de ayuda","localeDisplayName":"Spanish (Spain)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#0074e0","helpCenterTitleColor":"#010005","bannerMediaApiUrl":"https://api.media.atlassian.com/file/24f12a6b-d94f-4cf6-864a-1ea1b0b98020/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJkNTQ2OGMxZC1lOWExLTQ1MDEtYWJmNC1iYmY5ZDg2MTJmMzAiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjI0ZjEyYTZiLWQ5NGYtNGNmNi04NjRhLTFlYTFiMGI5ODAyMCI6WyJyZWFkIl19LCJleHAiOjE3MzIxODM3OTUsIm5iZiI6MTczMjE4MzE5NX0.Gd8i5oUP9ln5EHDY64IJRkhke7fKLvla0xazS1W4QJM&client=d5468c1d-e9a1-4501-abf4-bbf9d8612f30&height=300&mode=fit","bannerMediaApiFileId":"24f12a6b-d94f-4cf6-864a-1ea1b0b98020","useDefaultBanner":false,"isBannerAvailable":true},"portal":{"id":"8","key":"sa","projectId":10044,"serviceDeskId":8,"name":"Solicitudes administrativas","description":"<p>Ingresa aquí solicitudes administrativas, como por ejemplo temas asociados a pago de recaudos o de facturación.</p>","portalBaseUrl":"/servicedesk/customer/portal/8","onlyPortal":false,"reqTypes":[{"id":"135","name":"Facturación","descriptionHtml":"","callToAction":"Facturación","introHtml":"<p>Dudas o solicitudes relacionadas con facturación</p>","icon":10550,"iconUrl":"https://mipaquete.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10550","groups":[49],"key":""},{"id":"136","name":"Otros","descriptionHtml":"","callToAction":"Otros","introHtml":"<p>Otro tipo de solicitud administrativa</p>","icon":10550,"iconUrl":"https://mipaquete.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10550","groups":[50],"key":""},{"id":"134","name":"Transferencia de recaudos (De envíos con pago contra Entrega)","descriptionHtml":"","callToAction":"Transferencia de recaudos (De envíos con pago contra Entrega)","introHtml":"<p>Solicitudes o dudas con relación a los recaudos transferidos de envíos con pago contra entrega.</p>\n<p>NOTA: Recuerda que transferimos el recaudo todos los martes y jueves, correspondiente a los envíos que al momento de ser liquidados por Mi Paquete ya fueron desembolsados por parte de las transportadoras.</p>\n<p>Para envíos a destinos especiales o poblaciones lejanas el tiempo de pago puede ser superior.</p>","icon":10550,"iconUrl":"https://mipaquete.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10550","groups":[48],"key":""},{"id":"126","name":"Create a post-incident review","descriptionHtml":"","callToAction":"Create a post-incident review","introHtml":"<p>Document and share learnings from an incident so that it doesn't happen again</p>","icon":10523,"iconUrl":"https://mipaquete.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10523","groups":[],"key":""},{"id":"120","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"<p>Request received from your email support channel.</p>","icon":10527,"iconUrl":"https://mipaquete.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10527","groups":[],"key":""},{"id":"125","name":"Investigate a problem","descriptionHtml":"","callToAction":"Investigate a problem","introHtml":"<p>Create a problem to track the cause of one or more incidents.</p>","icon":10520,"iconUrl":"https://mipaquete.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10520","groups":[],"key":""},{"id":"122","name":"Report a system problem","descriptionHtml":"","callToAction":"Report a system problem","introHtml":"<p>Let us know if something isn't working properly and we'll aim to get it back up and running quickly.</p>","icon":10521,"iconUrl":"https://mipaquete.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10521","groups":[],"key":""},{"id":"123","name":"Report broken hardware","descriptionHtml":"","callToAction":"Report broken hardware","introHtml":"<p>Report hardware that might be faulty or broken e.g. a broken computer screen or a damaged server.</p>","icon":10512,"iconUrl":"https://mipaquete.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10512","groups":[],"key":""},{"id":"124","name":"Request a change","descriptionHtml":"","callToAction":"Request a change","introHtml":"<p>For example, upgrade a server (VPN) or an application (Jira).</p>","icon":10528,"iconUrl":"https://mipaquete.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10528","groups":[],"key":""}],"reqGroups":[{"id":48,"name":"Recaudos"},{"id":49,"name":"Facturación"},{"id":50,"name":"Otros"}],"orderMapping":{"49":[135],"50":[136],"48":[134],"46":[122,124],"47":[122,123,124],"43":[122,123],"44":[123]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"7d00569c-6517-3676-841a-6e98fd5660cb","appLinkName":"System Confluence","appLinkUrl":"https://mipaquete.atlassian.net/wiki","spaceKey":"SA","spaceName":"Solicitudes administrativas","spaceUrl":"https://mipaquete.atlassian.net/wiki/spaces/SA","isServer":false},"labels":[],"projectKey":"SA","serviceDeskId":8,"kbLinkDomainURLs":["https://mipaquete.atlassian.net"]},"createPermission":true,"portalAnnouncement":{"portalId":8,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"SA","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":true,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJkNTQ2OGMxZC1lOWExLTQ1MDEtYWJmNC1iYmY5ZDg2MTJmMzAiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtcHJvamVjdC0xMDA0NCI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3MzIxODQzOTUsIm5iZiI6MTczMjE4MzE5NX0.PA0OF-WZzmDQKVtemXMN4Zz2Pe2lL7c7j5tSqvxvra0","targetCollection":"upload-project-10044","endpointUrl":"https://api.media.atlassian.com","clientId":"d5468c1d-e9a1-4501-abf4-bbf9d8612f30","tokenDurationInMins":20}},"sharedPortal":{"name":"Centro de Ayuda Técnico","description":"<p>Welcome to the help center - we're here to help! Raise a request from the options provided.</p>","kbs":{"kbEnabled":true,"appLinkUrl":"https://mipaquete.atlassian.net/wiki","kbLinkDomainURLs":["https://mipaquete.atlassian.net"]}},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}